Effective Date: January 1, 2024
At Goalie Wraps (Goaliewraps.com), every goalie wrap is custom-designed, produced, and/or installed specifically for each customer. Because of the custom nature of our products and services, ALL SALES ARE FINAL.
No Refunds
Goalie Wraps does NOT offer refunds.
This applies to all orders, products, design services, materials, installations, deposits, and payments made to Goalie Wraps.
- All deposits are non-refundable.
- All partial payments are non-refundable.
- All full payments are non-refundable.
- Cancelling an order does not entitle the customer to a refund of any amount already paid.
- Refunds will not be issued after design work, production, printing, preparation, installation, or completion of a project.
- Refunds will not be issued because of a change of mind, change of design preference, scheduling issue, or dissatisfaction that can reasonably be corrected or repaired.
There are no refunds for completed goalie wraps.
Scratches, Bubbles, Blemishes & Installation Issues
Goalie wraps are applied to helmets that have curves, vents, edges, hardware, imperfections, scratches, previous damage, or other surface conditions.
Minor imperfections may occasionally occur during or following installation, including:
- Small bubbles
- Scratches
- Wrinkles or creases
- Lifting around difficult edges or contours
- Small blemishes
- Adhesion issues
- Minor print or installation imperfections
If you notice an issue with your goalie wrap, please contact us so we can inspect and assess the concern.
Scratches, bubbles, blemishes, lifting, or other reasonable concerns will be addressed by Goalie Wraps.
Depending on the circumstances, we will work with the customer to develop an appropriate repair, correction, touch-up, reprint, replacement section, or other reasonable solution.
The appropriate solution will be determined based on the nature of the issue.
These issues do not qualify the order for a refund.
Repair Before Replacement
Whenever possible, Goalie Wraps will attempt to correct or repair an issue rather than replace an entire wrap.
If a section cannot reasonably be repaired, we may determine that a portion of the wrap should be reprinted or replaced.
A complete replacement will only be considered when Goalie Wraps determines that it is necessary.
Customer Responsibility
Customers are responsible for notifying Goalie Wraps of any concerns as soon as reasonably possible and providing photographs or other information requested so that we can properly assess the issue.
Damage caused after the wrap has been delivered or installed, including damage resulting from gameplay, pucks, sticks, impacts, cages, straps, buckles, equipment, improper cleaning, chemicals, misuse, storage, transportation, or normal wear and tear, is not considered a manufacturing or installation defect.
Custom Design Approval
Where a customer is provided with a design proof or artwork for approval, it is the customer's responsibility to review the design carefully before approving it.
Once a design has been approved, Goalie Wraps is not responsible for customer-approved:
- Colours
- Names
- Numbers
- Logos
- Images
- Spelling
- Layout
- Placement
- Design choices
Approval authorizes Goalie Wraps to proceed with production.
Any changes requested after approval may result in additional design, printing, material, or installation charges.
Final Sale Agreement
By placing an order, paying a deposit, making a partial payment, making full payment, or authorizing Goalie Wraps to begin work, the customer acknowledges and agrees to this Refund & Repair Policy.
All payments to Goalie Wraps are final and non-refundable.
If there is a legitimate problem with our workmanship or the wrap itself, we will work with you to correct the problem — we will not issue a refund.
You can contact us at: hello@goaliehelmetwraps.com - Please list your order number and phone number in the email.
Thank You
Goalie Wraps